FAQs of MoGo

About MoGo

People across India have been using MoGo for very innovative uses like Monitoring their children, Newborns, Monitoring Shop or Office for Security, Monitoring Homes when stepping out.

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Some even used to Monitor their Old Parents, while leaving them with their caretakers.

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How is MoGo different from a Portable CCTV (PTZ) Camera?

In simple words, MoGo converts your Smart Phones to CCTV cameras.

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We have seen our users putting up their Old Smartphones to this use, which were otherwise just lying around in the drawers.

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Do I need to make some Physical Changes to the Hardware to convert my Old Phone to a CCTV?

No. You do not need to make any Physical or Hardware-level changes to your phones.

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Just install the MoGo app and pair it with your existing Phone. That is it. You have India’s most advanced CCTV Camera in just 2 simple steps, free of cost.

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Check out this Short Video Tutorial on How to Setup Your Old Phone as a CCTV with MoGo. Watch the Video.

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CCTV Cameras come with a One-Time Cost. I don’t have to pay any monthly or annual fees. What is your cost structure?

MoGo’s Free plan itself has all the features that any CCTV Camera comes with!! It's a Zero investment trial for you.

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No harm in trying, right?

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Which mobile phones does MoGo support?

MoGo works well on Android phones version 4.1 and above, Android tablets and iPhones.

Using MoGo

A CCTV setup is too complicated and hi-tech. How is MoGo different?

Install the app, and scan a QR code. That's it. Only 2 steps and your 100% portable CCTV is ready. Too good to be true?

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Check out this Short Video Tutorial on How to Setup your Old Phone as a CCTV with MoGo. Watch the Video

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Do I have to be in the same City or State, to view the Live Stream or get alerts and notifications?

No.

You can be anywhere in the world to access and view the Live Feed, Cloud Recordings, or to receive notifications and alerts.

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Can I put up 2 CCTV Camera Phones in My Home, another CCTV Camera Phone at my Shop, and 2 more CCTV Camera Phones in my Godown? Can I watch all the Live streams on a single screen?

Absolutely.

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You can pair unlimited CCTV Camera Phones to your Account. All of them can be on different internet connections or networks.

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With MoGo’s Multi-View feature, you can watch a Live-stream of up to 4 CCTV Camera Phones in a single window.

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Check out this Short Video Tutorial on Multi-View. Watch the Video

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A CCTV camera is intelligent. It can detect a motion & send me an instant notification. Does MoGo have something similar?

Not only does MoGo have something similar, but Much more Advanced.

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Once you Switch ON Motion Detection, MoGo will give you an instant notification, along with a Phone Call.

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Also, MoGo will then record the activities and save the evidence directly on MoGo’s secure cloud.

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Check out this Short Video Tutorial on setting up your Phone Number and Switch ON Motion Detection. Watch the Video

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I am busy meeting with overseas clients or on the flight. Can my other family members view the Live Stream when I am unavailable?

Using MoGo’s advanced “Family Sharing” feature, you can extend access of your CCTV Camera Phone to up to 5 more family members.

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Not only can they watch the Live Stream, but they will also be able to listen in or talk back to the CCTV Camera Phone, View Cloud Recordings & do much more.

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Check out this Short Video Tutorial on how to share your CCTV Camera Phone with Friends & Family. Watch the Video

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Technical Stuff

Does MoGo work on Dynamic IP addresses?

Absolutely.

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We understand that the IP address will change when you switch back and forth between Wi-Fi and sim card.

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MoGo is smart to detect that change and entirely adjusts as per the capability of your mobile phone to connect to the internet.

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How do you change the Wi-Fi connection?

You just need to change the Wi-Fi connection setting of your phone. MoGo doesn’t require any additional wifi or sim card setting.

Does MoGo require port forwarding or any additional configuration in my router?

No. Very easy to set up. Just install the MoGo CCTV app & you are ready.

I am a non-technical person. Can I set up MoGo CCTV app without any support or assistance?

Absolutely.

Download MoGo from the App Store/ Play Store. Scan the QR Code to pair the Streaming CCTV phone with your handset and you are all set. It is just a 1 step process and you can configure the application in seconds.

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Also, there are Crisp and Clear Video Tutorials available with step by step guidance on how to configure MoGo.

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Check out our Complete Tutorial on our YouTube channel. Watch Video

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Functionalities

Why does my screen go black after 30 seconds of starting the Live Streaming from my CCTV Camera Phone?

MoGo has an automatic intelligent feature to save your smartphone's battery.

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Just tap the phone’s screen twice to come out of the power-saving mode and turn your screen ON.

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Does the Motion Detection & Non-Stop Cloud Recording work in the backend, even if I am not monitoring all the time?

Yes.

Your CCTV Camera Phone works the same way whether you are monitoring them or not.

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The Speaker of my Old CCTV Camera Phone isn’t too good. Is it possible to add an external speaker to make my voice sound louder?

Absolutely!!

The application uses all the underlying features of the mobile device.

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You can connect the phone with a speaker for better and louder 2-way communication.

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We have seen customers using this, especially when using the MoGo Mobile CCTV application for :

Parental Monitoring

Pets Monitoring

Dash Camera in the Car

Baby Monitoring

Maid Monitoring

Kids Monitoring

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A louder voice through an external speaker helps them convey the audio messages better & louder.

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Thieves or Burglars typically Cut-Off Power supplies in our area, before breaking into a home or shop. What do I do in such a case?

This is where MoGo works better than any CCTV system.

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In case of a Power cut or Electricity failure, MoGo automatically switches to the mobile phone’s battery, without any delay or lag due to the switchover.

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You can even plug your CCTV Camera Phone into a Power Bank and enjoy true portability for up to 48 hours.

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On my CCTV Camera phone, MoGo stops, if I switch to another application. Can MoGo run in the background?

At MoGo, we realized that monitoring and surveillance is not an area where one should multi-task.

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We wanted to give you a technology that is reliable & gives you 100% peace of mind.

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Therefore you need to keep the Mobile Phone working just like a security camera, at a safe location, and running the application in the foreground.

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Mobile Phone Related Queries

My Old Spare Phone’s battery does not last long. How do I manage this case?

You can use a power bank/ battery bank.

A 10,000mah Power bank is easily available starting from Rs. 500 on any leading eCommerce platform.

It is good enough to power your CCTV Camera phone for 12-15 hours, making it a completely portable CCTV Camera phone.

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Additionally, MoGo also has the intelligence to save your CCTV Camera Phone’s battery. It does so by dimming the Brightness of your CCTV Camera Phone’s screen to 0%.

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How is the MoGo installed CCTV Mobile Phone powered?

You can power your phone through normal power sources/electricity.

As soon as the thieves cut off the electricity supply of your house or shop, MoGo starts running on your phone’s battery.

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If you have a habit of turning off the main MCB of your shop, office, or home, before leaving, we can simply power your phone through a power bank.

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Does MoGo alert when the phone switches between the power to battery?

Yes.

MoGo tracks & notifies you whenever –

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Power Source changes from Electricity/ Charging to Phone Battery.

Power Source changes from Phone’s battery to Electricity/ Charging.

Internet Connectivity changes from Wi-Fi to Mobile Data.

Internet Connectivity changes from Mobile Data to Wi-Fi.

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You mean to say, I use my Spare OLD Phone and convert it to CCTV?!!

Yes, you are correct!!

With MoGo you can convert any old Android mobile phone (android version 4.1 or above), into a completely wireless CCTV surveillance camera.

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MoGo opens up unlimited possibilities giving you 100% portability. Place the CCTV Phone in your Office, Shop, Car, ….., Home.

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Break free from the complexity of Power Connections, Wi-Fi charges etc., at Zero Investment.

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Notifications

Do I need to have the Monitoring application running in the background at all times, for receiving the notifications?

No.

You don’t need to keep the application open on your Monitoring Mobile phone.

My phone is on silent when – I am sleeping – I am in a meeting – I am driving (and not looking at notifications). My current CCTV sends me Email/ SMS notifications, but I miss them out, which is a BIG RISK. How is MoGo better?

We understand these practical issues and have developed an Innovative and Unique Call-mefeature.

If you miss responding to the notifications on motion detection, you will receive a phone call to let you know about the motion activity.

Does MoGo have push notifications so I don’t have to check my phone all the time?

Yes.

Do cross-check in the Settings section of your phone and ensure that the notifications are enabled.

What are the connectivity and alert systems available in MoGo, in case of a thief cutting our electricity supply, before breaking into our house?

This is the most common situation that everyone faces, including us.

MoGo beats any CCTV camera today by automatically switching to your Phone’s Battery when the power is cut out by thieves or burglars.

Not only this, you get alert notifications, whenever the source of the power is changed.

Position of CCTV Camera Phone

What happens when the thieves take away my Streaming CCTV Mobile phone? I would then have no video to Identify the culprits?

Once you have set Motion Detection ON, upon detecting motion, MoGo starts recording all the activities of the thieves directly on its secure cloud.

In this situation, we cannot save your portable CCTV Camera phone. However, we provide you with critical evidence and proof, which is saved securely, far away from the reach of the thieves.

How do I hide my device, so that thieves do not detect it easily? How do I camouflage my device?

The beauty of MoGo is that it enables you to hide the mobile CCTV phone in the background perfectly.

Unlike CCTV devices, which need to be mounted on your walls with cables, or the portable ones, which are thick & big; your phone is sleek and small which can be hidden behind toys, cupboards, curtains, racks in your shop, etc.

Your phone also does not need an electric wire and can run on the battery. You can even power it up with a small battery bank and keep it running for longer durations.

How should I mount the phone? Any recommendations?

There are endless options to make simple stands from any unused material easily available at home.

We have a section on Do-It-Yourself Mobile Stands on our website giving you some very interesting ideas on making stands out of commonly used waste materials at home.

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